Returns & Exchanges
At Servet, we strive for the highest quality in every gourmet product, but if you are not satisfied with your order, we are here to help. Due to the perishable nature of our food items, returns are accepted within 14 days of delivery for non-perishable goods or in the event of quality concerns.
Contact Support
Email our customer service team with your order number and photos if the product arrived damaged or incorrect.
Receive Authorization
Our specialists will review your request and provide a Return Merchandise Authorization (RMA) and a prepaid shipping label if applicable.
Pack Securely
Place the items in their original packaging to ensure they remain protected during transit back to our facility.
Refund Processing
Once we receive and inspect your return, a refund will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing